You must authenticate using your Imail address (i.e. firstname.lastname@example.org) and vendor password instead of your IU username and passphrase.
If you are unsure of your vendor password,
reset it here.
For more information, visit: At IU, what is Imail?
For support with Imail, please contact the: UITS Support Center
Note: university employees may NOT use this account for university business.